Shipping Policy

Australian Customers 

All goods are shipped using Australia Post to provide every customer with a trusted delivery. 

Time required for your order to be packed from completion of payment.

  • 1 - 2 business days packing time.

Delivery time frame within Australia when received by Australia Post

  • Express Post: 1 - 5 business days or more
  • Standard Post: 3 - 10 business days or more

Rural and Regional delays

Unfortunately, services to rural and regional areas are experiencing particularly long delays the following timeframes are expected:

Victoria destined parcels

With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 3-day delay for all deliveries in Victoria.

Express Post delays

Australia Post's, Express Post service is seeing significant delays in delivery. This means that while we continue to send your parcels on time, most parcels shipped via this service do arrive on time, some could take 5 business days or more to reach their destination.

Tracking will be provided for all parcels upon request. If you have created an account on the website, you can find your tracking details there.

Crystals & Pearls Australia will not be liable to replace or refund the items when tracking shows the your parcel was delivered to your shipping address and that parcel goes missing, due to theft or other.

If your parcel is lost by Australia Post YOU must lodge a dispute with them, with your parcel details. It is your responsibility to follow up on delayed or lost parcels with Australia Post.

Set delivery costs within Australia

  • Free Express Post for orders over $100!
  • Standard Post · $9 AUD
  • Express Post · $12 AUD

How does FREE Express Shipping for orders over $100 in ONE transaction work?

  • FREE Express Shipping is only available to Australian customers.
  • This option is ONLY valid for ONE entire order.
    • You do not qualify for free shipping for multiple orders that may equal over $100.
      • Eg Kate has an order of $30 on Monday, a $45 order on Wednesday and a $30 order on Thursday. This is not ONE order over $100 and does not qualify for free shipping.
  • We can safely and lovingly hold your orders until you have ONE order over $100 and send them to you all at one time. To apply this method you can use the code 'HOLDIT' at the checkout and it will remove postage. 
    • If no held orders yield one transaction of $100 and over, then either a one off $9 regular shipping or $12 express shipping will need to be paid before your order is sent.
 

International Customers 

For all customers outside of Australia 

Time required for your order to be packed from completion of payment.

  • 3 - 5 business days packing time.

Set delivery costs are listed in AUD

Express Tracked Shipping

  • 1.5kg - 5kg - $58 AUD
  • 1kg - 1.5kg - $49.95 AUD
  • 0.5kg - 0.999kg - $39.95 AUD
  • Under 0.5kg - $29.95 AUD

Tracked Shipping

  • 1.5kg - 5kg - $48 AUD
  • 1kg - 1.5kg - $39.95 AUD
  • 0.5kg - 0.999kg - $29.95 AUD
  • Under 0.5kg - $19.95 AUD

If your parcel is returned to Crystals and Pearls Australia due to any of the following reasons, we will contact you to organise to ship your item again at an additional cost to you. 

Reasons for “Return to Sender” 

  • Incorrect/incomplete address provided to Crystals and Pearls Australia
  • Failure to pick up from your local post office within their time frame 

If you have provided an incorrect or incomplete address no refunds will be provided for any additional shipping costs.

International Delivery time frame

Due to the COVID-19 situation we are unable to provide a time frame for delivery at this time. Please continue to monitor your parcel movements via the tracking number provided. 

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